Why does the casino want my documents? Because it has to confirm you are who you say, that you meet its age rule, and that the card or wallet you used is yours before it releases money. Most requests come at the first withdrawal, after a large win or when payment details change, and the casino's terms let it hold payouts until they are met.
Document checks confirm identity, age, address and ownership of the payment method.
Requests usually come at the first withdrawal, after big wins, or when you change payment methods.
Source-of-funds requests are allowed under some partner terms, including SlotoCash and Miami Club.
Send documents only through the casino's own site; no genuine check needs your passwords or full card number.
Usual trigger
First withdrawal
Common documents
Photo ID, utility bill, card images, selfie
Source of funds
Allowed under SlotoCash and Miami Club terms
SlotoCash dispute window
14 days (casino's terms)
Silver Oak dispute window
3 days from the wager (casino's terms)
Why does the casino want my documents: the direct answer
A document request is a casino's identity check, often called KYC (know your customer). The casino wants proof that the account holder is a real adult, lives where they say, and owns the payment method, so that winnings go to the right person and stolen cards or duplicate accounts are caught. Our KYC explainer covers the term itself.
If you're asking whether you need ID at all, see do I need ID to play. This page explains the reasons behind each request and how to respond. Other quick answers are on the questions hub.
What each casino document proves
Common documents and the reason casinos ask for them
First withdrawal. SlotoCash describes a one-time verification before any payout, Silver Oak blocks withdrawals until verification is complete, and Miami Club's Terms of Use (opens in a new tab) require proof of identity for all withdrawals, whatever the amount.
New payment method. Miami Club's FAQ says your first withdrawal needs a prior deposit made with that method, and SlotoCash says profile details must match bank details for card deposits.
Large wins or large deposits. SlotoCash's terms (opens in a new tab) let it request source-of-funds or payment-method proof, and Miami Club may ask about source of funds or wealth.
VIP status. SlotoCash's VIP club page (opens in a new tab) says membership is by invitation for active players who have submitted security documents.
Crypto deposits. Third-party reviewers report that Decode may ask crypto depositors for photo ID.
What each partner casino wants in its document check
The exact list varies by casino. Here is what each partner publishes, or what third-party reviewers report where the casino’s own list isn’t on record.
Casino document checks at our partners
Casino
Documents listed
Reported check time
Source type
SlotoCash
Photo ID and a recent utility bill; source of funds possible
Not published
Primary (terms)
Miami Club
Proof of identity for all withdrawals; address and source of funds possible
Not published
Primary (Terms of Use 3.9)
Silver Oak
Photo ID, card front and back, selfie with ID, utility bill within 3 months
Not published
Primary (terms)
Decode
Passport or driver’s license, proof of address, payment ownership, selfie with ID
0–2 days
Third-party
Planet 7
ID, proof of address, selfie with ID, card verification form if needed
0–3 days
Third-party
Royal Ace
List not published
0–3 days
Third-party
Slot Madness
List not published
0–3 days
Third-party
If you use more than one casino, a single folder with a current ID, a utility bill from the last three months and a selfie holding your ID covers almost every request above. Our SlotoCash verification and Silver Oak verification pages go through two of these checks in detail.
Documents, duplicate accounts and bonus rules
Casinos also use documents to spot one person running several accounts, which matters because welcome offers are for new players only. A third-party complaint thread about Silver Oak describes a $100 cashout refused over an alleged duplicate account. That is one report, not a settled finding, but it shows how verification and bonus rules connect.
Our answers on bonus abuse and having two casino accounts explain how casinos apply these rules, and why one person, one account is the safe approach.
How to respond when the casino wants your documents
Confirm the request is genuine by logging in to the casino directly, not through a link in an email or text.
Read exactly which documents are listed and any date limits, such as Silver Oak's three-month window for utility bills and card use.
Make sure your profile name, address and date of birth match the documents.
Upload clear color images with all corners visible through the casino's own upload or published documents address.
Keep copies of what you sent and the date, plus any chat transcripts.
If a document is rejected, ask support which detail failed before sending a new one.
No genuine check needs your casino password, your email password or a full card number with the security code. Our phishing scams guide shows common tricks.
When document checks drag on
Third-party reviews of SlotoCash mention lengthy verification, and Trustpilot reviewers of Decode describe repeated document rejection. Third-party reviewers report 0–3 days for checks at Slot Madness and 0–2 days at Decode, but the casinos set their own pace. Our guide to withdrawal delays lists other causes.
Dispute windows and complaint routes at selected partners
Casino
Dispute rule
Outside complaint route
Source type
SlotoCash
Disputes within 14 days; server records final
No US state regulator
Primary (terms)
Silver Oak
Disputes within 3 days of the wager; reply within 28 days; software provider's Central Dispute System
Document checks at offshore vs state-licensed casinos
State-licensed casinos in New Jersey, Pennsylvania, Michigan, West Virginia, Delaware, Connecticut and Rhode Island verify players under state rules, and a state regulator stands behind the process. Offshore casinos set their own rules, and no US state supervises how they store your documents or decide disputes. Michigan's regulator notes that offshore sites don't honor the state's Responsible Gaming Database and that it cannot help players recover deposits.
Age is part of every check. Silver Oak's terms set 21 or the local age if higher, Miami Club's say 18 or the local age if higher, and SlotoCash's say 18+. State-licensed online casinos require 21. A casino's own age rule does not change your state's law; see what age to gamble online.
Document requests that should worry you
Requests that arrive by unexpected email or text with a link to an outside upload site.
Requests for passwords, one-time codes or a card's full security code.
New document demands each time the previous one is approved, with no explanation.
A refusal to say which detail on a rejected document failed.
The last two don't always mean bad faith, but keep records. Our casino red flags guide lists other warning signs.
Partner offers and what they ask for at payout
These are partner casinos that pay us commission; our order is commercial. They are offshore and not licensed or regulated by any US state, so check your state's law first and expect to verify before your first withdrawal.
SlotoCash Casino: $6,000 Welcome Bonus + 60 Free Spins, via our link (new players, 21+ or 18+ where allowed, terms apply). The casino's own terms list a different package, $7,777 plus 300 spins over five deposits, with a $20 minimum per bonus, 25x deposit plus bonus and no max cashout. It asks for photo ID and a utility bill before payout. The Michigan Gaming Control Board named SlotoCash in its October 8, 2026 cease-and-desist release (opens in a new tab).
Decode Casino: $5,000 Welcome Bonus + 50 Free Spins, via our link (new players, 21+ or 18+ where allowed, terms apply). Decode's site shows a $111 free chip and crypto bonuses without visible terms; third-party listings report a 400% code at 35x deposit plus bonus with a $25 minimum. Codes change, so check the cashier. Reviewers report passport or license, proof of address, payment proof and a selfie.
Slot Madness Casino: $2,500 Welcome Bonus + 50 Free Spins, via our link (new players, 21+ or 18+ where allowed, terms apply). Third-party listings report 275% up to $2,750, a $30 minimum and 30x deposit plus bonus on slots; its document list isn't published. Michigan's board named Slot Madness in an August 14, 2025 release (opens in a new tab).
Bonuses are slot-focused; table games are often excluded or weighted lower. The terms shown at sign-up apply. Help: 1-800-MY-RESET (1-800-697-3738).
Ad21+ (18+ where allowed). Ranked by us in a commercial order; we earn commission from these links. Advertiser disclosure
These partner casinos are offshore and not licensed by any US state. Expect a document check before your first payout at each.
SlotoCash Casino#1 on our listBiggest bonus on our list
Published terms (casino terms): SlotoCash advertises up to $7,777 + 300 spins over five deposits on its own site. Eligible games: Slots, keno and scratch cards (progressive jackpots excluded).
Who runs it: License not shown on its site; reported as a Deckmedia N.V. brand (Curaçao). Regulator notes: Named in a Michigan Gaming Control Board cease-and-desist release, October 8, 2026.
21+ (18+ where allowed). New players. Min deposit $20 per bonus. Wagering 25x deposit + bonus. Max cashout: None stated. Withdrawal cap $5,000 / week. Terms source: casino terms. Terms apply. Offer checked October 28, 2026.
Published terms (reported): Decode advertises a $111 free chip and crypto bonuses on its own site; deposit-bonus codes and terms vary. Eligible games: Mainly slots; check each code.
Who runs it: License not shown on its site; third parties report Curaçao. Regulator notes: Third parties report it refuses players in MD, NJ, NY and WA.
21+ (18+ where allowed). New players. Min deposit $25 (reported). Wagering Varies by code (25x–35x reported). Max cashout: Varies by code. Withdrawal cap $2,500 / week (reported). Terms source: reported. Terms apply. Offer checked October 28, 2026.
Published terms (reported): Third-party reviews report a 275% match up to $2,750 with code MAD275; the casino site could not be checked directly. Eligible games: Slots and keno (reported).
Who runs it: License not shown; third parties report Anjouan, Costa Rica or none. Regulator notes: Named in a Michigan Gaming Control Board cease-and-desist release, August 14, 2025.
21+ (18+ where allowed). New players. Min deposit $30 (reported). Wagering 30x deposit + bonus (reported). Max cashout: None (reported). Withdrawal cap $2,500 / week (reported). Terms source: reported. Terms apply. Offer checked October 28, 2026.
These casinos are offshore operators. They are not licensed or regulated by any US state, and state consumer protections do not apply. Check the law in your state before you play. Terms marked “reported” come from third-party reviews; the terms shown at sign-up apply.
21+ (18+ where allowed). Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: responsible gambling tools and free help. Gambling problem? Call or text 1-800-MY-RESET (1-800-697-3738).
Frequently asked questions
What is the utility bill for?
A utility bill confirms your home address, which the casino matches to your profile and payment details. SlotoCash asks for a recent utility bill with photo ID, and Silver Oak wants one dated within three months. A bank statement may work if the casino accepts it. Our KYC documents page explains which proofs of address are usually accepted and why older bills get rejected.
What does a selfie with my ID prove?
A selfie holding your ID shows that the person opening the account is the person on the document. Silver Oak's terms list it, and third-party reviews report the same at Decode and Planet 7. Make sure your face and the ID details are both readable. Our verification guide has tips on getting it accepted the first time.
Is it normal to be asked for a photo of my card?
Card images prove you own the card used to deposit, which helps stop stolen-card fraud. Silver Oak asks for the front and back of cards used in the last three months. Follow the casino's instructions on covering digits, and never share the full number with the security code. Our page on card declines covers other card issues at casinos.
Is it normal for a casino to ask for source of funds?
Yes, for larger sums. SlotoCash's terms allow source-of-funds or payment-method proof, and Miami Club may ask about source of funds or wealth. The terms don't list exact evidence, so ask support what it accepts. The request can delay a payout until it's answered. Our source of funds checks guide explains what casinos usually accept and how to prepare.
Can I refuse to send documents?
You can, but the casino will usually hold or refuse withdrawals under its terms. Silver Oak blocks withdrawals until verification is complete, and Miami Club requires ID for all withdrawals. If you're not comfortable sharing documents, don't deposit in the first place. Our answer on closing a casino account explains how to leave cleanly.
What if the casino keeps asking for more documents?
Repeat requests usually mean a mismatch, an unreadable image or a new trigger such as a large win. Ask support which detail failed and keep records of everything you send. Third-party reviews of Decode describe repeated rejections, so you're not alone. If it drags on, see our answer on why a withdrawal is pending for next steps.
Are my documents safe with an offshore casino?
There's no US state oversight of how offshore casinos store documents, so there is some risk. Upload only through the casino's own site, use a strong unique password and two-factor login where offered, and treat unexpected requests as possible phishing. Our casino account security guide lists practical steps to protect your account and data.
Do state-licensed casinos ask for documents too?
Yes, state-licensed casinos verify identity, age and location, often at sign-up rather than at the first withdrawal. The difference is that a state regulator oversees the process and handles complaints. In Michigan, the Gaming Control Board licenses online casinos and acts against offshore sites. Our Michigan gambling laws page explains the state's framework.
How long does a casino take to check the documents I send?
Usually a few days, though no partner publishes a firm deadline. Third-party reviewers report 0 to 2 days for checks at Decode and 0 to 3 days at Slot Madness, Royal Ace and Planet 7. Those times assume clear documents that match your profile; a rejected image restarts the clock. Verification also sits on top of any pending period, so it can add days to your first cashout. Our guide to verifying your casino account shows how to get it right first time.
Where do I send documents the casino asks for?
Send them only through the casino’s own upload page or its published documents email. Reviewers list documents@decode.casino, documents@planet7casino.com, documents@slotmadness.com and documents@royalacecasino.com, and Silver Oak’s site lists documents@silveroakcasino.com. For SlotoCash and Miami Club, reviewers report documents@slotocash.im and documents@miamiclubcasino.im. If an email asks you to upload to any other site, treat it as phishing and contact live chat instead. Our casino account security guide explains how to spot fake requests.
Should I send casino documents before my first withdrawal?
Yes, sending them early usually saves time. SlotoCash runs a one-time check before any payout, Silver Oak blocks withdrawals until verification is complete, and Miami Club needs proof of identity for every withdrawal. If you wait until you request a cashout, the check runs while your money is pending. Uploading ID and proof of address soon after your first deposit means the first withdrawal only has to clear the normal review. Our first deposit checklist puts this step in order.
Can I avoid casino document checks by depositing with crypto?
No, paying in crypto doesn’t remove the casino’s right to ask for documents. Third-party reviewers report that Decode may ask crypto depositors for photo ID, and Miami Club’s terms require proof of identity for all withdrawals, regardless of amount or method. Bitcoin can make deposits easier when cards are declined, but the payout still waits for verification. Our Bitcoin banking page explains how crypto deposits and withdrawals work, and what they don’t change.
Why did the casino reject my documents?
Most rejections come down to a document the casino can’t read or can’t match. Common causes are a blurry or cropped image, a name or address that differs from your profile, or a utility bill older than the casino’s limit, such as Silver Oak’s three-month window. Ask support exactly which detail failed, fix that one thing and resend through the casino’s own channel. Keep copies of each attempt. Our KYC glossary entry and our page on pending withdrawals cover what happens next.
Does sending my documents mean the casino will pay me?
No, verification clears only one hurdle; the casino’s other terms still apply. Weekly caps limit how much leaves at once, such as SlotoCash’s $5,000 and the $2,500 reported at Slot Madness. Silver Oak’s terms add 7 to 10 business days of review, then 7 to 10 more for payment. Bonus wagering must also be complete, or winnings can be removed. Our guide to weekly withdrawal limits shows how a large win is paid in stages.
Can I use a family member’s card if the casino checks documents?
It’s a bad idea, because the documents have to match the payment method. SlotoCash says your profile must match the bank details for card deposits, and Silver Oak asks for the front and back of every card used in the last three months, which won’t carry your name if the card isn’t yours. A mismatch can hold or void a withdrawal. Deposit only with a card or wallet in your own name. Our card declines page explains why cards fail and what to use instead.
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