How to verify your casino account: send a clear photo ID, a recent proof of address and, where asked, proof that you own your payment method, through the channel the casino names. Do it before your first withdrawal, not after. This guide lists what each partner casino publishes or is reported to require, with timelines and fixes.
Verify before you request a withdrawal; most casinos hold payouts until checks are done.
Expect photo ID, a proof of address from the last three months and sometimes a selfie with your ID.
Your name and address must match across the casino account, the documents and the payment method.
Send documents only through channels the casino publishes, and never use another person's details.
Verification is an identity check, not a license: offshore casinos remain unlicensed by any US state.
Silver Oak KYC
Photo ID, card copies, selfie, utility bill
Silver Oak document age
Cards and bill from the last 3 months
Reported check time
0–3 days (Planet 7, Royal Ace)
SlotoCash rule
One-time check before any payout
Silver Oak minimum age
21 (or higher local age)
How to verify your casino account in brief
Casino verification, often called KYC (know your customer), is the check a casino runs to confirm who you are, where you live and that the payment method is yours. Offshore casinos usually run it before the first withdrawal, so a player who skips it finds the payout stuck in review. Getting it done early is the single best way to avoid a slow first cashout.
Read the casino's terms or help page for its document list and the email or upload channel it names.
Photograph your government photo ID in good light, showing all four corners.
Find a utility bill or bank statement dated within the last three months that shows your name and address.
If you deposited by card, photograph the front and back as the casino instructs.
Take a selfie holding your ID if the casino asks for one.
Upload or email the files, keep a copy of what you sent, and note the date.
Check your email for approval or a request for more documents, and reply promptly.
KYC checks serve the casino more than the player, but they protect you too. The casino wants to stop underage play, stolen cards, duplicate accounts used to claim the same bonus twice and money laundering. You benefit because a verified account is harder for someone else to empty.
At state-licensed casinos in the seven licensing states, identity and age checks follow state rules. Michigan, for example, sets 21 as the minimum age for an internet wagering account. Offshore casinos set their own rules in their terms, which is why document lists, time frames and age limits differ from site to site. Our what is KYC answer covers the basics in brief.
Passing verification does not make a casino licensed or regulated in the US. It only means the casino has checked you. The casinos on this page are offshore and not licensed by any US state.
Casino verification documents, casino by casino
Only some casinos publish a full list. Silver Oak spells out its requirements in its terms and conditions (opens in a new tab); for others, the list comes from third-party reviews and may be incomplete or out of date.
What partner casinos ask for to verify an account
Casino
Documents
Time and channel
Source
Silver Oak
Government photo ID; front and back of cards used in the last 3 months; selfie with ID; utility bill within 3 months
Withdrawals blocked until complete
Casino's terms
Planet 7
ID card, passport or driver's license; proof of address; selfie with ID; card verification form if applicable
0–3 days; email to documents@planet7casino.com
Third-party review
Royal Ace
Full list not published
0–3 days; email to documents@royalacecasino.com
Third-party review
SlotoCash
Photo ID and a recent utility bill; source of funds or payment proof may be required
One-time check before any payout
Casino's support page and terms
Decode
Passport or driver's license; proof of address; payment ownership; selfie with ID
Preparing your ID, proof of address and card photos
Most rejections come from small, fixable problems. Spend five minutes checking each file before you send it.
ID: current and unexpired, with all four corners, your photo and the expiry date visible. No glare across the name or number.
Proof of address: a utility bill or bank statement dated within the last three months, showing the same name and address as your casino profile.
Card copies: ask support whether you may cover the middle digits of the card number. Never send the security code from the back.
Selfie with ID: your full face and the ID both readable in one photo, with no filters.
File quality: a sharp color photo or scan, not a screenshot of a screenshot.
Names: the same spelling everywhere. If your name changed, include the document that links the two names.
Step by step: submitting casino verification documents
The steps below describe the usual flow. Casinos use either an upload area in the account or a documents email address; use whichever the casino's own terms or support page names.
Sign in and check your profile details against your ID and bill. Fix any difference with support before uploading.
Ask live chat which documents your account needs right now, and save the answer.
Send the files through the named channel. For email, use the address the casino publishes, put your username in the subject and attach each document separately.
Wait for a confirmation that the files arrived. If none comes within a day, ask chat to confirm receipt.
Answer any follow-up request in full. Partial replies restart the clock.
Once approved, ask whether the approval covers future withdrawals or only this one.
Keep copies of everything you sent and every reply, in case of a later dispute.
If you plan to cash out in crypto, set up your wallet first; our guide on how to set up a crypto wallet covers addresses and test sends.
Selfie checks and card verification forms explained
A selfie with ID proves the person holding the document is the account owner. Silver Oak's terms list it as standard, and third-party reviews report it at Planet 7 and Decode. Hold the ID beside your face, not in front of it, and keep both in focus.
A card verification form, reported at Planet 7 by a third-party review (opens in a new tab), asks you to confirm that you authorized card deposits. Follow the form's own instructions on signatures and card copies. The front and back of every card used in the last three months are on Silver Oak's list, so if you used two cards, send both.
Card deposits at offshore casinos can be declined by US card issuers in the first place. Card networks code gambling transactions as merchant category 7995, and some issuers decline that code by default.
How long casino account verification takes
Published and reported times vary, and verification time is separate from the time a withdrawal takes once approved. The table shows what is known.
Verification and review times at partner casinos
Casino
Verification time
Withdrawal review after that
Source
Silver Oak
Not stated separately
Review 7–10 business days, then payment 7–10 business days
Some casinos go beyond ID and address. SlotoCash's terms (clause 27) say it may require proof of the source of funds or of the payment method. Large deposits or withdrawals are the usual trigger, and the request may come after a win rather than at sign-up.
A source of funds request usually means a recent pay stub, bank statement or similar record showing where the money came from. You can cover your account number but should leave your name and the relevant transactions visible. Our source of funds checks guide covers what's reasonable to share.
Casino verification rejected? Common reasons and fixes
Why verification gets rejected and how to fix it
Reason given
What it usually means
Fix
Document unreadable
Blur, glare or cropped edges
Retake in daylight, flat on a dark surface, all corners in frame
Address mismatch
Profile address differs from the bill
Ask support to update the profile, then resend
Document too old
Bill outside the casino's window
Send one dated within the last 3 months
Name mismatch
Nickname, initial or old surname
Send the linking document, such as a marriage certificate
Card not verified
Missing back of card or a second card
Send every card used, front and back as instructed
Duplicate account flag
Another account linked to you or your household
Ask support to explain; never open a second account
Never use someone else's documents, false details or a second account to get through verification. Casinos can close accounts and void winnings for it; a third-party complaints thread covering Silver Oak and its reported sister brands describes a $100 cashout refused over an alleged duplicate account. Our answer on whether you can have two casino accounts explains the rules.
Protecting your data when you verify an offshore casino account
Sending ID to an offshore casino carries a privacy risk that a state-licensed site doesn't. No US state regulator oversees how an offshore casino stores your documents, and you'd have no state agency to complain to if they leaked. Keep the risk small.
Send only to the upload area or email address the casino publishes on its own site.
Be wary of anyone who contacts you first asking for documents; that's a common phishing scam.
Watermark copies with the casino's name and the date if the casino accepts that.
Use a unique password and two-factor sign-in on the email account tied to the casino.
Verification at state-licensed vs offshore casinos
In New Jersey, Pennsylvania, Michigan, West Virginia, Delaware, Connecticut and Rhode Island, licensed online casinos verify you under state rules and answer to a state regulator. Everywhere else, no state licenses online casinos, and the casinos available are offshore. Our states with legal online casinos page lists the licensing states.
Offshore casinos don't connect to state programs. The Michigan Gaming Control Board (opens in a new tab) says offshore sites don't honor Michigan's Responsible Gaming Database and that it cannot help players recover deposits from them. That's worth knowing before you hand over documents and money.
Partner casinos and their verification rules, with offers via our links
The three casinos below all check ID before paying out, so verifying early saves time. They are offshore, not licensed or regulated by any US state, and the law on playing at them depends on your state; check your state's position on offshore casinos first. We earn a commission through these links, which affects the order shown.
Silver Oak Casino: $2,500 Welcome Bonus + 50 Free Spins, via our link (new players, 21+ or 18+ where allowed, terms apply). The casino's own site advertises a different package, 100% on each of ten deposits with codes SILVEROAK1 to SILVEROAK10 and no max withdrawal, and its pages conflict on wagering (30x on the offer page, 40x on slots in the terms; 60x on blackjack and video poker). Deposits start at $30. Silver Oak publishes its operator, Primrose Media Limited, licensed in Anjouan, and the Michigan Gaming Control Board named it in a cease-and-desist release on April 9, 2025 (opens in a new tab). See our Silver Oak review.
Planet 7 Casino: $2,750 Welcome Bonus + 45 Free Spins, via our link (new players, 21+ or 18+ where allowed, terms apply). Third-party reviews report a 200% match with code WELCOME200, 30x (bonus plus deposit) wagering on slots and a $1,000 max cashout; codes change, so use the one shown at sign-up. The Michigan Gaming Control Board named Planet 7 in the same April 9, 2025 release. See our Planet 7 review.
Royal Ace Casino: $2,500 Welcome Bonus + 35 Free Spins, via our link (new players, 21+ or 18+ where allowed, terms apply). Third-party reports conflict: one lists 200% up to $4,000 at 30x (bonus plus deposit) on slots with a max cashout of 10x the deposit, another 250% up to $2,500 plus 35 spins. See our Royal Ace review.
Bonuses at these casinos are slot-focused, and table games are often excluded or weighted lower. Check the terms shown at sign-up, and remember the house edge means losses are likely over time.
Ad21+ (18+ where allowed). Ranked by us in a commercial order; we earn commission from these links. Advertiser disclosure
These casinos are offshore and not licensed by any US state; each checks ID before paying out. 21+ (18+ where allowed), terms apply.
Silver Oak Casino#4 on our listBonus on 10 deposits
Published terms (casino terms): Silver Oak advertises a 100% match on each of its first ten deposits (up to $10,000 in total) with codes SILVEROAK1–10. Eligible games: Slots, keno, scratch cards (table games at 60x; many games excluded).
Who runs it: Primrose Media Limited, licensed in Anjouan (its terms). Regulator notes: Named in a Michigan Gaming Control Board cease-and-desist release, April 9, 2025.
21+ (18+ where allowed). New players. Min deposit $30. Wagering 30x on the offer page; 40x in the terms. Max cashout: None stated. Withdrawal cap From $2,500 / week. Terms source: casino terms. Terms apply. Offer checked October 28, 2026.
Planet 7 Casino#5 on our listRealTime Gaming slots
Published terms (reported): Third-party reviews report a 200% match with code WELCOME200; the casino site could not be checked directly. Eligible games: Slots (reported).
Who runs it: License not shown; third parties report Costa Rica or none. Regulator notes: Named in a Michigan Gaming Control Board cease-and-desist release, April 9, 2025.
21+ (18+ where allowed). New players. Min deposit $30 (reported). Wagering 30x deposit + bonus (reported). Max cashout: $1,000 (reported). Withdrawal cap $2,500 / week (reported). Terms source: reported. Terms apply. Offer checked October 28, 2026.
Royal Ace Casino#6 on our listSlots and specialty games
Published terms (reported): Third-party reviews disagree on the package (200% up to $4,000, or 250% up to $2,500 + 35 spins); the casino site could not be checked directly. Eligible games: Slots and specialty games (reported).
Who runs it: License not shown; third parties report Costa Rica or none. Regulator notes: Third parties report it does not accept Ohio players.
21+ (18+ where allowed). New players. Min deposit $30 (reported). Wagering 30x deposit + bonus on slots (reported). Max cashout: 10x deposit (reported). Withdrawal cap $2,500 / week (reported). Terms source: reported. Terms apply. Offer checked October 28, 2026.
These casinos are offshore operators. They are not licensed or regulated by any US state, and state consumer protections do not apply. Check the law in your state before you play. Terms marked “reported” come from third-party reviews; the terms shown at sign-up apply.
21+ (18+ where allowed). Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: responsible gambling tools and free help. Gambling problem? Call or text 1-800-MY-RESET (1-800-697-3738).
Frequently asked questions
How long does casino account verification take?
It usually takes from a few hours to a few days once you send clear documents. Third-party reviews report 0–3 days at Planet 7 and Royal Ace and 0–2 days at Decode. On top of that, Silver Oak's terms describe a 7–10 business day withdrawal review. Delays mostly come from unreadable files or address mismatches, so check each document before sending. Our page on casino withdrawal times covers the payout stage that follows.
Can I withdraw without verifying my casino account?
Usually not. Most offshore casinos block withdrawals until verification is complete; Silver Oak's terms say so directly, and SlotoCash requires a one-time check before any payout. Some casinos let you deposit and play first, which is why players often discover the requirement only when they try to cash out. Verify early to avoid that wait. Our how to withdraw from an online casino guide covers the full process.
Is it safe to send my ID to an online casino?
It carries some risk, especially with offshore casinos that no US state regulates. You have no state agency to complain to if your data is mishandled. Reduce the risk by sending only through the channel the casino publishes, watermarking copies where accepted, and never responding to unsolicited document requests. Use a strong, unique password on the linked email. Our guide to casino account security lists more steps.
Why was my casino verification document rejected?
The most common reasons are a blurry or cropped photo, a bill older than the casino accepts, or a name or address that doesn't match your profile. Silver Oak's terms, for example, ask for a utility bill from within the last three months. Ask support for the exact reason in writing, fix that one issue and resend. Our why does the casino want my documents answer explains what casinos check.
Do I need to verify before I deposit?
Not always, but it's the smart order. Many offshore casinos let you deposit and play before verifying, then hold your first withdrawal until checks are done. Verifying first means a win isn't stuck in review while you search for a utility bill. It also confirms the casino will accept your documents before you put money in. See our guide on how to sign up at an online casino for the order of steps.
What is a selfie with ID?
It's a photo of you holding your ID next to your face, used to prove the document belongs to the account holder. It's a standard requirement in Silver Oak's terms, and third-party reviews report it at Planet 7 and Decode. Keep your face and the ID both readable, avoid filters and shoot in good light. If the casino rejects it, ask what was unclear and retake it. Our KYC glossary entry explains the wider process.
Does passing verification mean the casino is licensed?
No. Verification checks you, not the casino. An offshore casino can verify your identity carefully and still be unlicensed by any US state, with no state regulator to hear complaints. Silver Oak publishes an Anjouan license; for most other partners, the license isn't shown on their own sites and third parties disagree. Our guide on how to spot a rogue casino explains how to check a casino's own credentials.
What age do I need to be to verify a casino account?
You need to meet the casino's minimum age and your state's law. Silver Oak's terms set 21, or a higher local age, and SlotoCash's terms say 18+. State-licensed online casinos in places like Michigan set 21 for an internet wagering account. Your ID must prove your age, so verification is where underage accounts are closed. Our gambling age by state page lists each state's ages.
How do I verify my Planet 7 Casino account?
Email your documents to the address third-party reviews report for Planet 7, documents@planet7casino.com, and expect a check of 0 to 3 days. Reviews say it asks for an ID card, passport or driver's license, a proof of address, a selfie holding your ID and, if you deposited by card, a card verification form. Put your username in the subject line and attach each file separately. Planet 7's own site couldn't be read, so confirm the current list with live chat first. Our Planet 7 verification guide covers each document in more detail.
What counts as proof of address for casino verification?
A utility bill or bank statement dated within the last three months, showing the same name and address as your casino profile, is what casinos usually want. Silver Oak wants a utility bill from within three months, and SlotoCash asks for a recent utility bill before any payout. The whole page should be visible, including the date and the issuer's name. If your profile address is out of date, ask support to update it before you send anything. Our answer to do I need ID to play explains how address checks fit in.
Can I cover my card number when verifying a casino account?
Often yes, but ask support first, because casinos set their own rules on what must stay visible. Many players ask to cover the middle digits of the card number while keeping their name readable. Never send the security code from the back of the card. Silver Oak, for instance, asks for the front and back of every card used in the last three months, so photograph each one. Card deposits can also be declined by US issuers under code 7995; see card declines at casinos for why.
Do I have to verify my casino account again for every withdrawal?
Usually not; most casinos treat ID and address checks as a one-time step, though extra checks can follow later. SlotoCash describes its verification as a one-time check before any payout, but its terms also allow it to ask for proof of the source of funds or of the payment method, often after a large win. Changing your payment method or address can trigger a fresh request too. After approval, ask support in writing whether it covers future withdrawals. Our what is KYC answer explains when checks repeat.
What happens if I can't verify my casino account?
Your withdrawals will stay blocked, and the casino may eventually close the account. Silver Oak's terms say withdrawals are blocked until verification is complete. If you lack a document the casino wants, ask support in writing which alternatives it accepts, such as a bank statement in place of a utility bill, or a linking document after a name change. Never borrow someone else's documents or open a new account, since both can void winnings. If you decide to leave, our guide to closing a casino account covers withdrawing your balance first.
Is casino account verification different in New Jersey?
Yes, in New Jersey licensed online casinos verify players under state rules and answer to the Division of Gaming Enforcement, rather than setting their own rules as offshore sites do. The state's minimum casino age is 21, and a licensed casino that mishandles your account can be reported to the regulator. Offshore casinos accepting players elsewhere have no such link to a US state agency, and third-party reviews say Decode refuses New Jersey players altogether. Read our New Jersey online casinos page for the state's licensed options and rules.
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