Claim bonus21+ (18+ where allowed). New players. Terms apply. Offshore casino, not state-licensed.
Reported review time0–3 days (LCB)
Documents emaildocuments@royalacecasino.com (LCB)
Published document listNot found
Live chat24/7, after registration (Casino Guru)
US state licenseNone
Royal Ace Casino verification takes 0–3 days once documents are in, according to LCB, and documents go to documents@royalacecasino.com. There's no published document list, but reports from related casinos point to photo ID, proof of address, a selfie and card details. Sending them before your first withdrawal avoids the most common hold-up.
LCB reports a document review time of 0–3 days and the address documents@royalacecasino.com.
No source publishes Royal Ace's exact document list; plan for photo ID, proof of address, a selfie with ID and card proof.
Verify before you request a payout, because unverified accounts are the usual reason withdrawals stall.
Mismatched names or addresses, blurry scans and old utility bills cause most rejections.
Royal Ace is offshore with no US state license, so think about who holds your documents.
Royal Ace Casino verification: the short answer
Royal Ace checks your identity before it pays you, as almost every real-money casino does, and LCB reports that its document review takes 0–3 days. Documents go by email to documents@royalacecasino.com, the address LCB lists. The casino doesn't publish a document list in any source available, so the safest approach is to have the standard set ready.
Verification is one part of a slow payout picture at Royal Ace. Our Royal Ace Casino review covers the full record, and the Royal Ace withdrawals page explains the caps and pending times that follow approval.
Royal Ace KYC at a glance
KYC stands for know your customer: the checks a casino runs to confirm you're who you say you are, of legal age, and the owner of the payment method you used. Our KYC glossary entry defines the term in full. The table sets out what's reported for Royal Ace specifically.
Royal Ace verification: what's reported
Item
Reported detail
Source
Review time
0–3 days
LCB
Where to send
documents@royalacecasino.com
LCB
Document list
Not published
No source found
Support for questions
help@royalacecasino.com; 24/7 live chat after registration
LCB; Casino Guru
Phone
1-866-354-9315
AskGamblers
Which documents Royal Ace is likely to ask for
Without a published list, the best guide is what related casinos ask for. LCB links Royal Ace and Planet 7 to the same group, Ace Revenue Group, though other reviewers name different operators. The table compares three partner casinos whose document requirements are on record; none of these lists is Royal Ace's own.
Document requirements at other partner casinos (for comparison)
Document
Planet 7 (LCB)
Silver Oak (its own terms)
Decode (LCB)
Photo ID
ID card, passport or driver's license
Government photo ID
Passport or driver's license
Proof of address
Yes
Utility bill from the last 3 months
Yes
Selfie with ID
Yes
Yes
Yes
Payment proof
Card verification form if applicable
Front and back of cards used in the last 3 months
Proof of payment ownership
Reported review time
0–3 days
Not stated
0–2 days
Expect something close to this at Royal Ace, and ask support to confirm before you upload. Our Silver Oak review covers that casino's terms in full. Before photographing a card, ask whether you may cover the middle digits and the security code. Our page on KYC documents explains what each item proves.
When Royal Ace asks you to verify
When checks are triggered isn't published. At offshore casinos, the usual trigger is the first withdrawal request, and Silver Oak's terms and conditions (opens in a new tab), for example, say withdrawals are blocked until KYC is complete. Other triggers can include a large win, a new payment method or a card deposit flagged by the bank; the Royal Ace banking page covers card and crypto deposits.
Some casinos also run a deeper review, known as a source of funds check, when deposits are large or frequent. No threshold is published, so keep bank or exchange statements that show where your deposits came from.
How to verify your Royal Ace account
Register with your legal name, date of birth and home address exactly as they appear on your ID.
Ask support, by live chat or help@royalacecasino.com, which documents your account needs.
Photograph or scan your photo ID in color, with all four corners visible and no glare.
Add proof of address dated within the last three months, showing the same name and address as your account.
Take a selfie holding your ID if requested, with your face and the ID both readable.
Provide card or payment proof for the method you deposited with, covering digits only if support allows it.
Email the files to documents@royalacecasino.com, or the address support confirms, and note the date sent.
Follow up after three days if you haven't heard back, quoting your username and the date.
Common Royal Ace verification delays and how to avoid them
Most verification delays come from small mismatches rather than anything the casino flags as suspicious. Reviewers report slow support at Royal Ace, with LCB issuing a warning for poor support, so each rejected upload can cost days. Getting it right the first time matters more here than at a faster casino.
Typical reasons documents are rejected
Problem
Why it causes a delay
Fix
Name differs from the account
The casino can't match you to the ID
Register with your full legal name from the start
Blurry, cropped or glared images
Details can't be read
Rescan in good light with all edges showing
Proof of address too old
Many casinos want documents from the last 3 months
Use a recent utility bill or bank statement
Address doesn't match
Account and document disagree
Update your account address before uploading
Card not in your name
Payment ownership can't be shown
Deposit only with your own cards and wallets
Weekend submission
AskGamblers reports no weekend cashouts
Send documents early in the week
Complaint records show what can go wrong after checks. Casino Guru lists a case where an account was closed with $1,115 in it. If you reach a dead end, our guide on filing a casino complaint explains your options.
Royal Ace verification timeline: from documents to payout
Verification is the first of several waits between a win and money in your hands. The timeline below strings together the reported figures for a $3,000 withdrawal. Exact days depend on when the casino starts its week, which isn't published.
A $3,000 Royal Ace withdrawal, step by step (third-party figures)
Stage
Reported time
Source
Running wait
Documents reviewed
0–3 days
LCB
Up to 3 days
Withdrawal pending
7–10 days, no weekends
AskGamblers
Up to about 2 weeks
Bank transfer arrives
10–14 days
AskGamblers
Up to about 4 weeks
First payment
$2,500 (weekly cap)
Casino Guru, LCB, AskGamblers
—
Remaining $500
Next weekly window
Casino Guru
At least another week
LCB members describe payouts taking a month or more overall, which fits the upper end of this table. Verifying right after your first deposit takes the first row out of the waiting time. Bitcoin, bank wire and check are the reported payout routes, with a $20 minimum. Our Royal Ace withdrawals page breaks down each method, and the weekly withdrawal limits guide explains how caps are applied.
Protecting your documents at an offshore casino
Sending ID to an offshore casino is a real trade-off. No US state licenses Royal Ace, and third parties disagree on whether it holds any license at all (AskGamblers says Costa Rica; Casino Guru and LCB say none), so there's no state regulator overseeing how your data is stored.
Send documents only to the address the casino's own support confirms, never to an address in an unsolicited email.
Watch for phishing messages that copy the casino's branding; our phishing scams guide shows the signs.
Keep copies of what you sent, with dates, in case you need to show it later.
What to do if Royal Ace verification stalls
If three days pass with no answer, a steady, documented approach works better than repeated chats. With no US state regulator behind the casino, your own records are your main leverage.
Check your spam folder for a reply from a royalacecasino.com address.
Open live chat, give your username and the date you sent documents, and ask whether they were received.
Ask for any missing item to be named in writing, then resend only that item.
Follow up by email to help@royalacecasino.com in the same thread, so there's one record.
Keep a dated log of every contact, file sent and reply.
If two weeks pass with no resolution and a withdrawal is waiting, file with a third-party service such as AskGamblers or Casino Guru, which can contact the casino but can't force a payout.
Passing KYC doesn't make an offshore casino legal in your state. Seven states license real-money online casinos, and Royal Ace isn't licensed in any of them. The Michigan Gaming Control Board hasn't named Royal Ace in any release on our record, though it treats unlicensed operators as illegal. Read offshore casino legality for what your state's law says.
Honest details matter. Using someone else's ID or account, false information or tools that hide your location breaks casino terms and can lead to a closed account and lost balance. Third-party reviewers list no responsible gambling tools at Royal Ace, so if you need a break, 1-800-MY-RESET (1-800-697-3738) and NCPG's help and treatment page (opens in a new tab) offer free, confidential support.
Royal Ace verification and an alternative via our links
Both casinos below verify identity before paying out, and both are offshore with no license from any US state, so check your state's law before you join. Offers are for new players aged 21+ (18+ where allowed), and terms apply.
Decode Casino: $5,000 Welcome Bonus + 50 Free Spins, via our link (new players, 21+ or 18+ where allowed, terms apply). Decode's own site promotes a different headline, a $111 Free Chip plus crypto bonus, without visible terms, so the terms at sign-up are the ones to read. LCB reports a 0–2 day document review covering photo ID, proof of address, payment ownership and a selfie, and notes crypto depositors may also be asked for photo ID.
Trustpilot reviewers mention repeated document rejection at Decode, so prepare clean scans. VegasSlotsOnline reports Decode refuses players from four states: Maryland, New Jersey, New York and Washington. Decode isn't among the Michigan actions on our record. Read our Decode review before you sign up.
Ad21+ (18+ where allowed). Ranked by us in a commercial order; we earn commission from these links. Advertiser disclosure
Both casinos check identity before paying out and are offshore, with no US state license. 21+, terms apply.
Royal Ace Casino#6 on our listSlots and specialty games
Published terms (reported): Third-party reviews disagree on the package (200% up to $4,000, or 250% up to $2,500 + 35 spins); the casino site could not be checked directly. Eligible games: Slots and specialty games (reported).
Who runs it: License not shown; third parties report Costa Rica or none. Regulator notes: Third parties report it does not accept Ohio players.
21+ (18+ where allowed). New players. Min deposit $30 (reported). Wagering 30x deposit + bonus on slots (reported). Max cashout: 10x deposit (reported). Withdrawal cap $2,500 / week (reported). Terms source: reported. Terms apply. Offer checked October 28, 2026.
Published terms (reported): Decode advertises a $111 free chip and crypto bonuses on its own site; deposit-bonus codes and terms vary. Eligible games: Mainly slots; check each code.
Who runs it: License not shown on its site; third parties report Curaçao. Regulator notes: Third parties report it refuses players in MD, NJ, NY and WA.
21+ (18+ where allowed). New players. Min deposit $25 (reported). Wagering Varies by code (25x–35x reported). Max cashout: Varies by code. Withdrawal cap $2,500 / week (reported). Terms source: reported. Terms apply. Offer checked October 28, 2026.
These casinos are offshore operators. They are not licensed or regulated by any US state, and state consumer protections do not apply. Check the law in your state before you play. Terms marked “reported” come from third-party reviews; the terms shown at sign-up apply.
21+ (18+ where allowed). Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: responsible gambling tools and free help. Gambling problem? Call or text 1-800-MY-RESET (1-800-697-3738).
Frequently asked questions
How many days does Royal Ace ID verification take?
LCB reports a review time of 0–3 days once your documents arrive. Rejected uploads restart that clock, and reviewers flag slow support at Royal Ace, so a single blurry scan can add several days. Verification is separate from the 7–10 day pending period AskGamblers reports for withdrawals, which is why verifying early helps. Our Royal Ace withdrawals page explains the steps that follow approval.
What documents does Royal Ace need?
There's no published list, so ask support before you upload. Related casinos on record ask for photo ID, proof of address from the last three months, a selfie holding your ID and proof of the card or wallet you deposited with. Have all four ready and you'll cover most requests. Our guide to why casinos ask for documents explains what each one proves.
Do I need ID to play at Royal Ace?
You can usually register and deposit without uploading ID, but expect to verify before any withdrawal. The casino doesn't publish its trigger point, and offshore casinos commonly check at the first payout request or after a large win. Verifying early avoids holding up a payout later. Read do I need ID to play for how this works across casinos.
Where do I send Royal Ace verification documents?
LCB lists documents@royalacecasino.com as the address for verification files. Confirm it with live chat or help@royalacecasino.com before sending, and never send ID to an address that reaches you in an unsolicited email. Keep copies of what you sent with the date. Our guide to two-factor authentication covers other ways to protect a casino account.
Why was my Royal Ace verification rejected?
Rejections usually come down to a mismatch or a poor image. Common causes are a name or address that differs from your account, a proof of address older than three months, cropped or blurry scans, and a card not in your name. Fix the issue, resubmit and ask support to confirm what's still missing. Our page on why casinos want documents explains the checks behind each request.
Can I skip verification at Royal Ace?
No, plan on verifying if you want to withdraw. Identity and age checks are a standard condition for payouts, and trying to avoid them with someone else's details or false information breaks casino terms and risks a closed account. If KYC worries you, deposit nothing until you're comfortable sharing ID. Our page on no-KYC casinos explains why these claims rarely hold up at payout time.
Is it safe to send my ID to Royal Ace?
It carries more risk than sending ID to a state-licensed casino. The casino is offshore, third parties disagree on its license, and no US state regulator oversees how it stores personal data. Send files only to an address support confirms, use a strong password, and keep records. Read is Royal Ace legit for the full licensing and complaint picture.
Does Royal Ace check where my money comes from?
No source of funds policy, or deposit threshold that triggers one, is published for Royal Ace. Many casinos run such checks on large or frequent deposits, asking for bank or exchange statements. Keeping those records costs nothing and can save days if you're asked. See our guide to source of funds checks for what these reviews usually involve.
Does Royal Ace verify players who deposit with Bitcoin?
Expect it, because paying in crypto doesn't usually exempt you from identity checks at payout. Royal Ace doesn't publish a crypto-specific rule, but LCB notes that Decode, another partner casino, may ask crypto depositors for photo ID, and age checks apply whatever the method. Bitcoin is also the only reported payout coin at Royal Ace, so most crypto users will meet KYC when they withdraw. Keep exchange statements showing where your coins came from. Our Royal Ace Bitcoin page covers crypto deposits and payouts, and is Bitcoin safe for casinos explains the risks.
Does Royal Ace charge a fee for verification?
No verification fee is reported for Royal Ace, and AskGamblers lists its withdrawals as free. Treat any request to pay money to verify an account or release a withdrawal as a red flag, especially if it arrives by email, text or social media rather than through the casino's own support. Genuine KYC needs documents, not payments. If you're asked to pay, stop and contact support at help@royalacecasino.com directly to check. Our guide to crypto casino scams and the Royal Ace customer support page explain how to confirm a real contact.
What if Royal Ace keeps asking for more documents?
Ask support for the complete list of what's still needed, in writing, so each request isn't a surprise. Repeated requests can mean an image was unreadable, a detail didn't match, or the casino has moved to a deeper review such as source of funds. Reply in the same email thread every time, note the dates, and keep copies of every file. If the requests continue for weeks with a withdrawal pending, a third-party complaint service is the next step. Our guide to casino withdrawal delays and source of funds checks explain what's behind repeat requests.
Can Royal Ace close my account if verification fails?
Yes, an offshore casino can close an account it can't verify, and Royal Ace has no state regulator overseeing that decision. Casino Guru's complaint examples include a Royal Ace account closed with $1,115 in it. Common triggers at offshore casinos are details that don't match your ID, a suspected duplicate account, or a payment method in someone else's name. Ask in writing what's needed to fix the issue, and keep all records. Our pages on whether you can get your money back from a casino and how to file a casino complaint cover next steps.
Is a selfie required for Royal Ace verification?
Royal Ace doesn't publish whether it asks for one, but it's likely enough to prepare for. All three partner casinos with requirements on record, Planet 7 and Decode per LCB and Silver Oak in its own terms, ask for a selfie holding your ID. Take it in good light, with your face and every detail on the ID readable, and nothing covering the photo. If support says it isn't needed, you've lost nothing. Our explainer on what KYC is covers why casinos use selfie checks to confirm the ID belongs to you.
Do I have to verify again for every Royal Ace withdrawal?
Usually not. Offshore casinos generally verify an account once, then ask again only when something changes, such as a new payment method, a large win or a change of address. Royal Ace doesn't publish its rule. Even after approval, every withdrawal still goes through the reported 7–10 day pending period, and caps of $2,500 a week and $5,000 a month apply. Keep your documents current so a fresh request doesn't catch you out. Our pending withdrawals page explains what happens during that wait.
Can I verify my Royal Ace account before I make a deposit?
You can ask, and it's a sensible move if you want certainty before risking money. Royal Ace doesn't publish whether it reviews documents before a first deposit, but live chat opens once you've registered, according to Casino Guru, so you can ask straight after sign-up. If support agrees, email your files to documents@royalacecasino.com and wait for confirmation. If it won't review them yet, keep the files ready and send them right after your first deposit instead. Our Royal Ace sign-up page lists what to prepare, and the first deposit checklist covers the rest.
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