Claim bonus21+ (18+ where allowed). New players. Terms apply. Offshore casino, not state-licensed.
Reported review time0–3 days (LCB)
Documents emaildocuments@slotmadness.com (LCB)
Official document listNot published
Minimum age21+
Reported excluded stateOhio (Casino Guru)
Slot Madness Casino verification is reported to take 0 to 3 days once you email your documents to the casino's documents team. The casino's own document list isn't published, but sister brands ask for photo ID, proof of address, a selfie with ID and card proof, so prepare those before your first withdrawal.
LCB reports Slot Madness verification takes 0–3 days, with documents sent to documents@slotmadness.com.
No official document list is published; sister brands Planet 7 and Silver Oak ask for ID, proof of address, a selfie and card proof.
Verify before you request a payout, because unverified accounts generally can't withdraw.
Mismatched names or addresses, cropped photos and covered card details are the usual causes of delay.
Slot Madness is offshore, not licensed by any US state, and Michigan's regulator named it on August 14, 2025.
Slot Madness Casino verification: what to expect
Know-your-customer checks, or KYC, are how a casino confirms you are who you say you are, that you're old enough and that the payment methods are yours. At Slot Madness Casino, LCB reports (opens in a new tab) a review time of 0 to 3 days, with documents emailed to documents@slotmadness.com. Beyond that, the casino's own rules on KYC couldn't be confirmed.
That leaves a gap this page fills with care. We use the published requirements of sister brands as a guide to what's likely, and we label them that way. Slot Madness's own request, sent to your account, is the one that counts.
LCB groups Slot Madness with Silver Oak, Planet 7 and Royal Ace as sister brands. Two of them publish document lists, which makes them the best available guide.
KYC documents asked for at Slot Madness and sister brands
Document
Slot Madness
Planet 7 (LCB)
Silver Oak (own terms)
Government photo ID
Not published
ID card, passport or driver's license
Government photo ID
Proof of address
Not published
Yes
Utility bill from the last 3 months
Selfie holding ID
Not published
Yes
Yes
Card proof
Not published
Card verification form if applicable
Front and back of cards used in last 3 months
Where to send
documents@slotmadness.com
documents@planet7casino.com
Not stated in summary
In practice, have four things ready: a valid driver's license or passport, a utility bill or bank statement with your current address, a clear selfie holding that ID, and images of any card you deposited with. Silver Oak's terms and conditions (opens in a new tab) set the three-month window for bills and card use; Slot Madness may differ.
When does Slot Madness ask for verification?
The trigger isn't published for Slot Madness. At sister brand Silver Oak, the terms say withdrawals are blocked until KYC is complete, and SlotoCash's support page describes a one-time check before any payout. The first withdrawal is therefore the most likely point for Slot Madness to ask.
A casino may also ask at other times: after a large win, when you add a new card, or when account details change. Sending documents soon after your first deposit, rather than waiting for a withdrawal, takes the review out of the payout timeline. Our Slot Madness sign-up guide covers entering details correctly from the start.
How to verify your Slot Madness account step by step
Check that the name, date of birth and address in your Slot Madness profile match your ID and bill exactly.
Photograph your ID on a flat, well-lit surface with all four corners visible and no glare.
Take a selfie holding the ID next to your face so both are readable.
Scan or photograph a utility bill or bank statement that shows your full name and current address.
Photograph each deposit card, front and back, covering the middle digits and the security code.
Email the files from your registered address to documents@slotmadness.com and include your username.
Wait for confirmation, reported at 0–3 days, then follow up through live chat if you hear nothing.
LCB's 0–3 day figure is the only one reported for Slot Madness. It matches the figures LCB gives for sister brands Royal Ace and Planet 7.
Reported verification times at Slot Madness and sister brands
Casino
Reported time
Source type
Slot Madness
0–3 days
Third-party (LCB)
Royal Ace
0–3 days
Third-party (LCB)
Planet 7
0–3 days
Third-party (LCB)
Silver Oak
Withdrawal review 7–10 business days, KYC time not stated
Primary (own terms)
Verification time sits on top of the withdrawal pending period, which AskGamblers reports at 7–10 days. A player who waits for a payout before sending documents could add up to three days to that, so 7 + 3 = 10 days at the short end and 10 + 3 = 13 at the long end, before the payment travels. The Slot Madness withdrawals page has the full timeline.
Slot Madness verification and payout timeline: a worked example
Verification is only one stage between a win and money in your hands. Putting the reported figures in sequence shows why sending documents early matters. The example uses a $3,000 balance, the third-party figures for Slot Madness and the worst case at each stage; actual times can be shorter or longer.
Illustrative Slot Madness payout timeline for a $3,000 withdrawal (third-party figures)
Stage
Reported time
Running total
What happens
Document review
0–3 days (LCB)
Up to day 3
Identity, address and card checks
Pending period
7–10 days (AskGamblers)
Up to day 13
Casino reviews the request; no weekend cashouts reported
First payout
Weekly cap $2,500
Week 2
$2,500 released; $500 left
Second payout
Next weekly window
Week 3 or later
Remaining $500 released
If the documents went in right after the first deposit, the first stage drops out and the timeline starts at the pending period. On a balance above $5,000, the reported monthly cap adds further waiting: a $12,000 balance would need at least three calendar months at $5,000 a month.
Verify after your first deposit, not after a win.
Request a withdrawal on a weekday, since weekend cashouts aren't reported.
Write down the request date and the amount.
Follow up if the pending period runs beyond 10 days.
Most KYC delays come from avoidable mismatches. The table lists the usual ones.
Typical KYC problems and how to fix them
Problem
Why it stalls
Fix
Name differs from ID
Profile can't be matched to the document
Ask support to correct the profile before sending
Old address on bill
Proof of address doesn't match the account
Use a recent bill showing your current address
Cropped or blurry image
Details can't be read
Retake with all corners visible and no glare
Expired ID
Document is no longer valid
Send a current license or passport
Card in another person's name
Payment method isn't yours
Use only your own cards and wallets
No reply from the casino
Email not matched or not received
Resend from your registered email and follow up in chat
Delays beyond the reported window aren't unusual at offshore casinos. LCB carries a warning for poor support at Slot Madness, and Casino Guru records disputes over delayed and confiscated withdrawals. Keep copies of everything you send and the dates you sent it.
Source of funds and extra Slot Madness checks
A casino may go beyond ID and ask where your money came from, such as a payslip or bank statement. Slot Madness doesn't publish such a rule, but SlotoCash's terms allow source-of-funds and payment-proof requests, and these checks are common after large deposits or wins. Our guide to source of funds checks explains what's typically asked.
Never send altered documents, use someone else's details or open a second account to get around a check. Casinos generally treat this as grounds to void winnings and close accounts, and it can be unlawful. Our page on having two casino accounts explains the duplicate-account rules.
Sending ID to an offshore casino: privacy and the law
Your ID goes to a company outside US jurisdiction. Reviewers disagree on who runs Slot Madness: Casino Guru and esports.gg name Primrose Media Limited, AskGamblers names EH Gaming Ventures Inc, and LCB names Ace Revenue Group, now part of Virtual Casino Group. Its license is reported as Costa Rica, Anjouan or none. No US state regulates how it stores your data.
Age, state eligibility and Slot Madness verification
Verification also confirms your age, and the site's notices are reported to set 21+. Casino Guru reports Slot Madness doesn't accept players from Ohio; no full restricted-state list is published. Verification won't make an account valid where the casino doesn't accept players or where state law says otherwise.
Both offers below come through our links, and both casinos will ask for documents before paying out. They're offshore and not licensed by any US state, so check your state's law first. You must be 21+ (18+ where allowed), and terms apply.
Slot Madness Casino: $2,500 Welcome Bonus + 50 Free Spins, via our link (new players, 21+ or 18+ where allowed, terms apply). Third-party listings describe the casino's own MAD275 match with a $30 minimum deposit, 30x wagering on bonus plus deposit and no max cashout (LCB); its maximum is $2,750 per LCB but "unlimited" per Casino Guru, so the terms shown at sign-up apply.
Royal Ace Casino: $2,500 Welcome Bonus + 35 Free Spins, via our link (new players, 21+ or 18+ where allowed, terms apply). Reviewers describe Royal Ace's own package differently: LCB lists a 200% match up to $4,000 with 30x wagering on slots and a max cashout of 10 times the deposit, while Casino Guru lists 250% up to $2,500 plus 35 spins. Card deposits start at $30 and Lightning Bitcoin at $5, and LCB puts verification at 0–3 days. Royal Ace isn't named in any Michigan release on our record. See Royal Ace verification.
Published terms (reported): Third-party reviews report a 275% match up to $2,750 with code MAD275; the casino site could not be checked directly. Eligible games: Slots and keno (reported).
Who runs it: License not shown; third parties report Anjouan, Costa Rica or none. Regulator notes: Named in a Michigan Gaming Control Board cease-and-desist release, August 14, 2025.
21+ (18+ where allowed). New players. Min deposit $30 (reported). Wagering 30x deposit + bonus (reported). Max cashout: None (reported). Withdrawal cap $2,500 / week (reported). Terms source: reported. Terms apply. Offer checked October 28, 2026.
Royal Ace Casino#6 on our listSlots and specialty games
Published terms (reported): Third-party reviews disagree on the package (200% up to $4,000, or 250% up to $2,500 + 35 spins); the casino site could not be checked directly. Eligible games: Slots and specialty games (reported).
Who runs it: License not shown; third parties report Costa Rica or none. Regulator notes: Third parties report it does not accept Ohio players.
21+ (18+ where allowed). New players. Min deposit $30 (reported). Wagering 30x deposit + bonus on slots (reported). Max cashout: 10x deposit (reported). Withdrawal cap $2,500 / week (reported). Terms source: reported. Terms apply. Offer checked October 28, 2026.
These casinos are offshore operators. They are not licensed or regulated by any US state, and state consumer protections do not apply. Check the law in your state before you play. Terms marked “reported” come from third-party reviews; the terms shown at sign-up apply.
21+ (18+ where allowed). Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: responsible gambling tools and free help. Gambling problem? Call or text 1-800-MY-RESET (1-800-697-3738).
Frequently asked questions
What documents does Slot Madness need for verification?
Slot Madness doesn't publish its document list, so expect what its sister brands ask for. Planet 7 asks for a photo ID, proof of address, a selfie with ID and a card form if applicable, and Silver Oak asks for similar items plus a utility bill from the last three months. Prepare those and wait for the casino's own request. Our page on KYC documents covers each type.
How long does Slot Madness verification take?
LCB reports 0 to 3 days after you send documents to documents@slotmadness.com. The casino doesn't publish its own figure that we could confirm. Mistakes such as cropped photos or an old address can add days, and verification comes on top of the 7–10 day withdrawal pending period reported by AskGamblers. Send documents early to keep payouts moving. See why a casino wants your documents for background.
Do I need to verify before my first Slot Madness withdrawal?
Almost certainly, though the exact trigger isn't published for Slot Madness. Sister brand Silver Oak's terms block withdrawals until KYC is complete, and SlotoCash describes a one-time check before any payout. Verifying soon after your first deposit means the review won't hold up your first cashout. The Slot Madness withdrawals guide explains the rest of the payout process.
Why was my Slot Madness verification rejected?
Rejections usually come from mismatches or poor images, not from anything sinister. Common causes are a name or address that differs from your profile, an expired ID, a cropped or blurry photo, or a card in someone else's name. Ask support which document failed and why, then resend a corrected copy from your registered email. Our guide to how to verify your casino account has a full checklist.
Is it safe to send my ID to Slot Madness?
It carries more risk than sending ID to a state-licensed casino, because no US regulator oversees how Slot Madness stores data. Reviewers also disagree on who operates it. Limit the risk by covering card digits you don't need to show, sending only to the address in your account and securing your email. Our casino account security guide lists practical steps.
Can I play at Slot Madness without verifying?
You may be able to register and deposit before verifying, but withdrawals are where checks usually apply. Slot Madness doesn't publish its rule, so expect to verify before your first payout, as its sister brands require. Playing without planning for KYC risks a long wait later. Our page on whether you need ID to play explains how this works at offshore casinos.
Does Slot Madness check where my money comes from?
It may, although no source-of-funds rule is published for Slot Madness. Other casinos, such as SlotoCash, reserve the right to ask for proof of funds or payment methods, typically after large deposits or wins. A recent payslip or bank statement usually answers the request. Never alter documents to pass a check. Our guide to source of funds checks explains what to expect.
Can Ohio players verify at Slot Madness?
Casino Guru reports that Slot Madness doesn't accept players from Ohio, so verification wouldn't make an Ohio account valid. No full restricted-state list is published, so check eligibility before registering anywhere. State law decides what's lawful for you, and no US state licenses Slot Madness. Our Ohio online casinos page explains what Ohio law says and which options are state-regulated there.
What email address do I send Slot Madness verification documents to?
LCB lists documents@slotmadness.com as the address for Slot Madness verification, separate from the help@slotmadness.com support address. Send from the email registered on your account and include your username, so the team can match the files to you. Before you send anything, confirm the address inside your logged-in account or with live chat, because fake requests that imitate casinos are a common phishing trick. Our guide to phishing scams shows what to watch for, and the Slot Madness customer support page lists every reported contact.
Do I have to verify again for every Slot Madness withdrawal?
Usually not, though Slot Madness doesn't publish its rule. Casinos generally treat identity checks as a one-time step; SlotoCash, for example, describes a single check before any payout. Expect a fresh request if something changes, such as a new deposit card, a new address or an unusually large win, and sometimes a source-of-funds question on larger sums. Keep your documents current so a repeat request is quick. Our why the casino wants my documents answer explains the triggers, and the pending withdrawals guide covers what happens next.
Do I need to verify at Slot Madness if I deposit with Bitcoin?
Yes, expect identity checks whichever method you use, because KYC confirms who you are and your age, not just the payment. With crypto, you won't need card photos, but a casino can ask about your wallet or where the funds came from, especially on larger amounts. Slot Madness doesn't publish its crypto-specific rules. Keep records from the exchange where you bought the coins. The Slot Madness Bitcoin page covers the reported coins and minimums, and is Bitcoin safe for casinos explains the wider risks.
What should I do if Slot Madness verification takes longer than 3 days?
Follow up in writing once the reported 0 to 3 day window has passed. Ask live chat whether your documents arrived and whether anything is missing, then confirm the answer by email so you have a record. Resend any file that was unclear. If weeks pass with no response, a third-party complaint is an option, though Slot Madness is offshore and no US regulator will hear it. Keep dated copies of everything. Our guide to casino withdrawal delays covers escalation, and how do I complain about an online casino lists routes.
Can New York players verify a Slot Madness account?
Verifying wouldn't change the legal picture for New York. The New York State Gaming Commission says online casinos, including ones that claim to be sweepstakes, are unlawful in the state, and Slot Madness isn't licensed by New York or any other state. Lawful online options there are limited to licensed sports wagering, horse racing, charity raffles, fantasy sports and certain lottery purchases. No source says Slot Madness refuses New York players, but state law decides. Read the New York online casinos page and our guide to offshore casino legality.
Is Slot Madness verification the same as at Planet 7?
It looks similar, but only Planet 7's document list is reported. LCB gives both casinos a 0 to 3 day review and a separate documents email address. For Planet 7, LCB lists photo ID, proof of address, a selfie with ID and a card form where applicable; for Slot Madness, no list is published. LCB treats the two as sister brands, so expect comparable requests, but each casino verifies separately. Our Planet 7 verification page has its details, and the Planet 7 vs Slot Madness comparison covers the rest.
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