What is 1-800-MY-RESET?

1-800-MY-RESET is the National Problem Gambling Helpline, used by anyone worried about gambling. You can contact it about your own play or about someone close to you, and it can point you toward local support, peer groups and treatment. NCPG describes the service as free and confidential. It's open around the clock every day of the year, so there's no wrong time to reach out. For more on the service itself, see our National Problem Gambling Helpline guide.

The digits are 1-800-697-3738. On a phone keypad, M-Y-R-E-S-E-T spells 697-3738, so dialing either version reaches the same line. You can call or text this number, and NCPG also offers online chat. A February 2026 referral sheet from the Division on Addiction lists texting 800GAM as another route. Save the number in your contacts so it's ready if you need it, and see our help and support page for other contacts.

Yes, NCPG describes the helpline as free and confidential. There's no charge for the call, text or chat itself, although your phone plan's normal terms apply. Confidentiality makes it a low-pressure first step if you're not ready to talk to family or a doctor, and you can share as much or as little as you like. If you'd prefer to start with a self-check, try our gambling self-assessment first.

Yes, NCPG lists text as one way to reach the helpline at 1-800-MY-RESET. One third-party source, a February 2026 referral sheet from the Division on Addiction, gives "text 800GAM" instead, so sources don't fully agree on the text route. If one doesn't respond, try the other, use NCPG's online chat or simply call. Texting can feel easier if you're somewhere you can't talk. Our help and support page lists more contact options.

No, NCPG says 1-800-MY-RESET is not a crisis hotline. If someone is in immediate danger, call 911. For thoughts of suicide or emotional crisis, call or text 988 to reach the 988 Suicide & Crisis Lifeline, which runs 24/7. Gambling debts and stress can trigger a crisis, so it's worth knowing both numbers. Our page on gambling and mental health explains how the two often connect and where to turn.

Yes. You don't have to be the person gambling to reach out, and many concerns start with a partner, parent or friend noticing changes. You can ask what support exists for families where you live, including groups like Gam-Anon. Looking after your own finances and wellbeing is part of helping. Our guide on how to help a friend who gambles has practical steps, and the help for families page covers support for you.

No, you can get help no matter where you gambled. Offshore casinos aren't licensed by any US state, so there's no state regulator or state self-exclusion list covering them, but that has nothing to do with your right to support. The helpline deals with the person and the problem, not the website. To understand the different protections at state-licensed and offshore sites, read our explainer on whether offshore casinos are safe.

Either is a good choice, and you can use both. Many states run their own helplines, such as Ohio's 1-800-589-9966 or New York's HOPEline, which may connect you with state-funded programs. Others, like New Hampshire and the District of Columbia, point people straight to 1-800-MY-RESET. If you're not sure, start with the national line and ask about local options. Our list of state problem gambling programs has more.

No, 1-800-GAMBLER stopped being the National Problem Gambling Helpline number after September 29, 2025, and NCPG now promotes 1-800-MY-RESET (1-800-697-3738). Calls to 1-800-GAMBLER are routed by the Council on Compulsive Gambling of New Jersey, and NCPG said texts to it would be undeliverable until new routing was set up. Some state sources, including New Jersey’s and California’s, still print 1-800-GAMBLER for their own programs, so it can still reach state-level help there. For the national line, use 1-800-MY-RESET. Our National Problem Gambling Helpline page explains the change, and state problem gambling programs lists local numbers.

1-800-522-4700 was NCPG’s stopgap number: from 11:59 p.m. Eastern on September 29, 2025, NCPG moved helpline calls and texts there until a permanent solution was set. Its current helpline page, modified March 2, 2026, promotes 1-800-MY-RESET instead, and its SMS terms list both 1-800-522-4700 and 1-800-697-3738 for texting. Some casino sites and older posters may still show the 522 number. If you have it saved, update your contacts to 1-800-MY-RESET so you reach the current line first. Our help and support page keeps the current contacts in one place.

The National Council on Problem Gambling (NCPG) runs 1-800-MY-RESET as the National Problem Gambling Helpline. NCPG offers the line by call, text and online chat, and describes it as free and confidential, open 24/7/365. It also publishes peer support resources, including Gamblers Anonymous, Gam-Anon for families, the GamTalk forum and SMART Recovery. NCPG isn’t a casino regulator and doesn’t license gambling sites; its role is help and treatment referrals. Our Gamblers Anonymous guide and treatment options page cover the next steps the helpline may point you toward.

Yes, 1-800-MY-RESET is a national line, so it works from Florida like anywhere else in the US. That matters there, because the Florida Gaming Control Commission’s FAQ lists no state phone helpline; it points residents to playwise.org for problem gambling help instead. Calling the national number gets you a person straight away, and you can ask about support available in Florida. The line is free, confidential and open 24/7/365, by call, text or chat. Our state problem gambling programs page lists state resources, and blocking software explains tools you can add today.

Texas has no separate state gambling helpline on record, so 1-800-MY-RESET (1-800-697-3738) is the number to use in Texas. It’s the national line run by NCPG, free and confidential, and you can call, text or chat at any hour. Texas doesn’t license online casinos, and the helpline doesn’t ask where or how you played, whether at an offshore site, a sweepstakes app or a casino in another state. If money pressure is part of the problem, our gambling and debt page has practical steps, and self-exclusion at offshore casinos explains how to close accounts.

No, the helpline isn’t a self-exclusion list, so contacting it doesn’t block you from any casino. Self-exclusion is arranged with each casino or, for state-licensed operators, through a state program. Offshore casinos aren’t covered by state lists, so you’d ask each site directly to close or exclude your account. Blocking software adds another layer: Gamban costs $6.99 a month or $41.99 a year, with a 7-day free trial, and runs on phones and computers. The helpline can talk you through these options. See state self-exclusion lists and our Gamban guide.

The SAMHSA National Helpline, 1-800-662-HELP (4357), gives treatment referrals for mental health and substance use, while 1-800-MY-RESET focuses on gambling. Both are free, confidential and open 24/7/365, according to a February 2026 referral sheet from the Division on Addiction. SAMHSA also lets you text your ZIP code to 435748 and search findtreatment.gov. If gambling sits alongside drinking, drug use or depression, it can make sense to contact both. In a crisis, call 911 or call or text 988 instead. Our gambling and mental health page and treatment options guide explain how support fits together.